Service issue: reconnect your property

What Causes the "Reconnect Your Property" Service Issue?

A "service issue" is when Flex needs your help to complete the rent process. One common service issue is the need to reconnect your property in the Flex app. Learn more about service issues in this article: Understanding Service Issues.

At times, the connection between Flex and your property or rent portal may be interrupted. This can happen for various reasons, with one of the most common being a recent change to your username or password for your property's rent portal. Other possible reasons include moving to a new address, a change in property management, or updates to the rent portal software.

If this service issue occurs, Flex will notify you promptly via email, text, and/or push notification, asking you to reconnect your property or rent portal in the Flex app.

How Do I Resolve the "Reconnect Your Property" Service Issue?

You can resolve this issue by reconnecting your property in the Flex app. Follow these steps:

1. Log in to the Flex app and go to the Rent tab.
2. Tap Reconnect property to open the service issue.
3. Enter your address and select your property from the options provided.
4. Follow the prompts to reconnect your property to Flex. You may need to enter additional information, such as your unit details or your rent portal username and password.

Once your property is reconnected, no further action is needed, and the rent process will continue as usual.

What the "Reconnect Your Property" Service Issue Looks Like in the App: