Updating account information

Maintaining accurate and up-to-date account information is essential to ensure you can always access your account, receive timely notifications, and have a seamless rent payment process.

Here’s how to make an update to your phone number, email address, or monthly rent amount:

Phone number

Keeping your phone number up to date is essential for logging into your Flex app.

To update your phone number, follow these steps in the app:

1. Go to Settings > Account > Click "Change" under phone number.
2. Open the email sent to you by the app.
3. Click the link in the email (valid for 10 minutes).
4. Enter a new phone number in the app.
5. Verify the new number with the code sent.
6. Receive confirmation message upon successful update.

Email address

Maintain an updated email address to receive important account-related emails from Flex. 

To update your email, simply navigate to Settings > Account > Click “Change” and enter your new email address.

Monthly rent

Your monthly rent amount helps Flex anticipate how much rent is due each month and ensures a smooth rent payment experience. If your monthly rent amount permanently changes, update it through the Flex app. 

To make this update, follow these steps:

1. Go to Settings > Property > Monthly Rent - Change
2. Enter your new monthly rent
3. Click ‘Review schedule’
4. Review your payment schedule
5. Click 'Confirm' to apply the changes