Service issue: payments disabled

Why you’re seeing a “payments disabled” service issue

This service issue appears when Flex tries to submit your rent, but your property isn’t currently accepting payments. This typically happens when your property manager disables payments in their system—often due to:

• A recent move or lease renewal
• A change in property management companies
• A transition to a new rent payment platform

Until payments are re-enabled by your property, Flex cannot submit your rent. You’ll receive a notification via email, text, or push, and you’ll also see a message in the Flex app explaining what to do next.

How to resolve it?

The only way to resolve this issue is to contact your property.

Let your property manager know that you’re trying to pay rent through Flex and ask them to re-enable rent payments in their system for your unit. Once payments are turned back on, Flex will be able to process your rent.

What it looks like in the app: