Flex for not integrated properties

What is a not integrated property?

A property that is not integrated is one where Flex isn’t directly connected to your property or its rent portal. This means Flex can’t automatically view your rent bill or submit your rent for you. However, you still get to split your rent into two payments. The difference is that you’ll need to handle certain steps manually, like entering your rent amount and submitting your payment through Flex, instead of the process happening automatically.

The rent process for not integrated properties

Starting three days before the end of the month, you can begin the rent process in your Flex app. Flex will also send email or push notifications to remind you when it’s time. Here’s what you’ll need to do:

1. Get started: From the app’s home screen, tap “Get started” to begin.
2. Enter rent amount: Enter the total rent due for the month.
3. Make your 1st payment: Review the payment schedule and make your 1st payment to Flex through the app. If you run into any issues, check the 1st payment failures article for help.
4. Access Flex bank account or debit card: After making your 1st payment, Flex will provide a bank account or virtual debit card.
5. Submit your rent: Use the Flex bank account or debit card to submit rent through your property’s portal before the 5th (or before rent is due). For help, check out the guide: Add Flex bank account or card.
6. 2nd payment: Flex schedules your 2nd payment and monthly membership fee for the default date, but you can adjust it. On the 15th (or your chosen date), Flex will collect the 2nd payment, including any fees.

Troubleshooting issues

What to do if you submitted rent without making your 1st payment

To avoid delays, you should always make your 1st payment in the Flex app before submitting rent using the Flex bank account. If you pay rent before completing your 1st payment, Flex won’t be able to process it right away.

However, if this happens, don’t worry! Flex will send you an email, and your app will update to let you know a payment needs to be made. Just act quickly to resolve it by following these steps in the app:

1. Tap the "Make 1st payment" button.
2. Review your payment schedule.
3. Complete the 1st payment on the next screen.

Important: You have 24 hours to make your 1st payment. If you don’t, the submitted rent could be canceled, and you’ll need to pay your rent directly to your property (not through Flex).

What yo do if you made a 1st payment, but it was lower than what it needed to be

Sometimes, if you enter a rent amount that's lower than what you actually owe, it causes your 1st payment to Flex to be lower than it should be. When you submit your rent using Flex's bank account or debit card, and the actual rent amount is higher, Flex will ask you to make an additional payment to cover the difference and match what your 1st payment should have been.

If this occurs, you’ll be notified via email and will also see a ‘Make payment’ button on your app’s home screen (Rent tab). Just follow the steps to complete the additional payment.

Important: If you don’t make the extra payment by the deadline, Flex won’t be able to pay your rent, and your payment could be canceled. If you’re unable to make the additional payment, you can opt out of using Flex for the month by clicking "Don’t use Flex this month." Flex will refund any money you've already paid, and you'll need to pay your rent directly to your property (not through Flex).

Related articles

• Trouble adding Flex bank account or debit card? Learn exactly how to add it here: Add Flex bank account or card
• Need a bank verification code? Learn what a verification code is and how to use it, or how to switch from a Flex bank account to a Flex debit card here: Verify Flex bank account in rent portal
• Not sure if your rent is paid? Learn how to check your app for rent updates and confirm if it’s been paid here: Submit rent processing timeline
• Need to opt-out and get a refund? If you decide not to use Flexible Rent this month, you can easily opt out in the Flex app. Learn how to do it here: Don’t submit rent & get refund