Using Flex with autopay off

If rent autopay is turned off, Flex won’t automatically charge your 1st monthly payment. Instead, you’ll need to manually make that payment in the Flex app each month you want to use Flex for your rent. Once your 1st payment is made, Flex will still automatically submit your rent to your property like usual.

How the rent process works when autopay is off

When rent autopay is off, Flex won’t automatically charge your 1st payment. Instead, you’ll need to manually pay it in the app.

Here’s how it works:

Your rent bill is posted by your property.
Once Flex receives the bill, a “Make payment” button will appear in the app.
Before that, you won’t see the button—Flex is still waiting on your bill.
When the button appears, tap “Make payment” to start your 1st payment. You must submit your 1st payment by 3pm ET on the 5th of the month to use Flex for that month. If you don’t, Flex won’t submit your rent and you’ll need to pay your property directly.
After your payment goes through, Flex will automatically submit your rent to your property.