Protecting your Flex account from scams

Scammers frequently target platforms that handle money or personal data. Protecting your Flex account starts with understanding the most common tactics they use and how Flex will — and won't — communicate with you.

Remember these two important points:

1. Flex will never initiate contact to ask you to take any account security actions.
2. If you are unexpectedly urged to make changes to your Flex account, suspect fraud and immediately contact Flex directly. 

---

Here are some more essential tips to help you protect your Flex account:

Keep your login code or link private

Your login code or link is for your use only. Never share it with anyone. Flex will never ask you for your login code or link, and we'll never initiate a call to ask for it. 

Learn more about how to safely and securely log into your Flex account.

Be cautious of suspicious messages

Always be wary of unsolicited emails, texts, or calls that ask for personal information or demand urgent action. Look out for red flags such as:

• Poor spelling or grammar
• Threatening language
• Suspicious links

If you ever get a call, email, or text that seems to be from Flex and asks for personal details or urgent action, always reach out to us directly. You can do this through the Flex app by launching a chat with our virtual assistant, who can confirm its legitimacy or connect you to human support.

Regularly monitor your account

Make it a habit to log in frequently and check your transaction history. If you notice anything unfamiliar, report it to Flex Support immediately.

Important information from Flex terms

As outlined in our Flex Terms, please remember:

• You are responsible for all activity on your account.
• Sharing login information is strictly prohibited.
• Keep your contact information up to date to ensure you receive important alerts.

Consequences of not following security best practices

Failing to follow these security measures or violating the terms of use can lead to serious outcomes, including:

• Loss of funds due to unauthorized activity.
• Account restriction or termination.
• Responsibility for losses resulting from negligence or shared access.

What to do if you suspect your account is compromised

If you believe your Flex account has been compromised, see suspicious activity, or receive any communication you think is a scam, please contact Flex Support immediately. You can reach us via the Chat section in the Flex app (Settings > Chat) or through the virtual assistant on our Help Center.