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With Flex, your rent is paid directly to your property through the online rent portal using e-check or ACH payments. However, if your property management doesn't use an online rent portal that acce...

Support agents are available 24/7 including holidays like January 1st. Residents can get in contact with customer support directly from within the app or by contacting support on the web.  More inf...

Why you’re seeing a “payments disabled” service issueThis service issue appears when Flex tries to submit your rent, but your property isn’t currently accepting payments. This typically happens whe...

At Flex, we assess your eligibility based on a few key factors—like your credit report, banking history, and payment behavior. Most approved customers have a fair or better credit profile and consi...

What is an account suspension?An account suspension refers to the temporary suspension of your Flexible Rent line of credit. You will temporarily lose access to your Flexible Rent line of credit, m...

Missed a payment? Here’s what to do No worries if you missed a payment this month, you can still use Flex! Just make sure to pay off your full balance by 11:59 PM ET on the last day of the month. I...

We understand that life can be unpredictable, and sometimes meeting your payment deadline can be tough. We're here to help! If you're unable to pay off your balance by the due date outlined in our ...

Flex can help you build your credit history while paying rent. As a Flex customer, here are the ways you can benefit: Rent reporting An optional feature included in your Flexible Rent membership. ...

How it works Paying your rent with Flex is a great way to build your credit using one of your biggest monthly expenses, rent! Flex rent reporting is an optional feature that automatically reports y...

What Are Flex Funds? Flex Funds is a feature in the Flex app that helps you set aside money for future payments. It makes budgeting easier by letting you save money when it’s convenient, so you’re ...